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Your customer always knows where you are.

One link per job, sent by text. They open it and see whether you are booked in, on your way, on site or done — without ringing you to find out. No app for them to download and nothing to log in to.

Get on the list See what they see

The page your customer opens from the text: Hello Sarah, On my way, set off at 08:00, between 09:00 and 11:00 — What they open from the text. No app, no login.

Coffee12 stamps

RailSeason

Sam Hale Plumbing

JOB

#2718

STATUS

On my way

Set off at 08:00

CUSTOMER

Sarah Whitfield

WHERE

Church Lane, Burbage SN8

Booked inOn my wayOn siteJob done

GymMember

LibraryCard

Sitting with their other cards, where they already look

And the same job as a card in their wallet, updating on the lock screen. Built; waiting on Apple’s signing certificate.

“Someone will be with you between eight and six.” Then the customer writes off a day, and rings at eleven, and again at two, and you take both calls with your hands full.

Parcels stopped working like that fifteen years ago. The trades never got the same thing — not because it is hard, but because it was built for warehouses and nobody built it for a van. This is that, for work at somebody’s house.

Four words and a reason

That is the whole vocabulary. A customer who has used it once reads it without reading it.

Booked inYour job is in the diary.
On my wayThey have set off and are heading to you.
On siteThey are with you and work is under way.
Job doneWork is finished and the site is tidy.
PausedWork is on hold — the note below says why.

How it goes

1 · Your phone

Book the job, send the link

One tap texts them their link. Then, as the day goes, you tap the stage: five buttons, one-handed, next to the van. That is all you ever do.

Your job card: Sarah Whitfield, On my way, with the five stage buttons and Navigate

2 · Their phone

The same page, changing as you tap

They open it once and leave it open. It changes on its own. Nobody rings to ask.

The customer page the night before: Booked in — The night before

The customer page when the van sets off: On my way, set off at 08:00, between 09:00 and 11:00, you are 2nd today — Van sets off

The customer page on arrival: On site — At the door

The customer page at the end: Job done — Done

The customer page when the job is paused, with the reason shown

3 · When it goes wrong

Running late? Say so once

Pause it with a reason — “waiting on the cylinder” — and everyone waiting on you reads it. No excuses invented on your behalf, no time it then has to walk back.

What it will never do

It never invents a time.No countdown, no "with you in 20 minutes". You cannot promise traffic, so it will not promise it for you. "On my way" is a fact. "Set off at 07:42" is a record.
It never shows a time you have not agreed.A window is two people arranging something. They can say a time suits, or say what does. Only an agreed one is ever stated as settled.
It never puts their details on a link that gets forwarded.Tracking links get passed into family group chats. What they tell you — which door, whether there is a dog, whether anyone is in — stays with you and their own phone. It is not on the page.

Looking for your own job?

Open the link your tradesperson sent you by text. Lost it? Ask whoever booked the job to send it again — only they can.