With ServiceM8

Book the job in ServiceM8. The link sends itself.

One line in your booking text. Nothing else changes.

This TurnUp is connected to a ServiceM8 account

What you get

Sam Hale Plumbing · Text Message · 07:48

Hi Sarah, your booking with Sam Hale Plumbing is confirmed for Thursday 16 October, arriving 09:00–11:00. Follow the job here — it moves as the day does: www.getturnup.com/j/2718 — Sam

Sent by ServiceM8 · Booking Confirmation

The one line

The link is the ServiceM8 job number. The customer proves it is theirs with four digits, once.

1. 1

   Switch on Booking Confirmation

   ServiceM8 online → Settings → Automations → Booking Confirmation → on → Edit. On Method, tick Send text message confirmation.

   go.servicem8.com · Automations

   Automations

   Booking ConfirmationEdit

   Booking Reminder

   Quote Follow Up

   Payment Follow Up

   Send by: SMS · Template: Booking Confirmation

   Drawn from ServiceM8’s layout, not a screenshot.

2. 2

   Paste this as the Message

   Hi {recipient_first}, your booking with {vendor.name} is confirmed for {booking_date}, arriving {booking_time}. Follow the job here — it says when I set off, when I arrive and when I am done, and it has the booking terms and your right to cancel:
   https://www.getturnup.com/j/{job.generated_job_id}

   Use Insert Field for the job number. Delete ServiceM8’s line about an estimated arrival time.The words about terms matter: a short-notice charge only holds if they agreed it before the day, and the page is where they do. Set yours under Booking terms on the dashboard.

   go.servicem8.com · SMS Templates

   Edit SMS Template

   Template name

   Booking Confirmation

   Message

   Hi {job.contact_first}, your booking with {vendor.name} is confirmed for {job.next_booking_date}, arriving {job.next_booking_time}. Follow the job here — it moves as the day does, and has the booking terms and your right to cancel: https://www.getturnup.com/j/{job.generated_job_id} — {calculation.current_user_first}

   SMS Template FieldsSave Changes

   Drawn from ServiceM8’s layout, not a screenshot.

3. 3

   Tick it when you book

   Schedule from the job card → tick Send Booking Confirmation. ServiceM8 remembers it.Dragging a job onto the calendar sends nothing. Book from the job card.

   go.servicem8.com · Job 2718 · Schedule

   Add Booking

   Date

   Thu 16 Oct

   Time

   09:00 – 11:00

   Staff

   Will

   Send Booking Confirmation

   CancelSave Booking

   Drawn from ServiceM8’s layout, not a screenshot.

4. 3b

   Optional: the day-before text

   Settings → Automations → Booking Reminder → on → the day before → this message:

   Hi {recipient_first}, a reminder that {vendor.name} is booked for tomorrow, {booking_date}, arriving {booking_time}. Still fine? Tap to say so, to say someone else will be in, or to move it:
   https://www.getturnup.com/j/{job.generated_job_id}

   The page asks them at four the afternoon before either way. Each reply lands on your card and your phone.
5. 3c

   Or let TurnUp send it

   Dashboard → ServiceM8 → switch on Follow every booking. Every booking gets its card at once; ten minutes later TurnUp texts the link through ServiceM8, unless ServiceM8 already did. One text per job.A job dragged onto the calendar gets told too. Move a booking later and they get one more text with the new hours, once the move has settled.
6. 4

   That is the setup

   Nothing to add per job. The card appears on your dashboard the moment the customer opens the link.

   

What moves the card

What you press. What they see a minute later.

• Booked in

  ServiceM8 sends the text. The card carries the booking window.

  Sam Hale Plumbing · Text Message · 07:48

  Hi Sarah, your booking with Sam Hale Plumbing is confirmed for Thursday 16 October, arriving 09:00–11:00. Follow the job here — it moves as the day does: www.getturnup.com/j/2718 — Sam

  Sent by ServiceM8 · Booking Confirmation

  →

  

• On my way

  Your tap. ServiceM8 has no set-off event.

  

  →

  

• On site

  Check In.

  Job 2718 · Work Order

  Sarah Whitfield

  NavigateCheck InCheck OutComplete Job

  →

  

• Paused

  Check Out before the job is complete.

  Job 2718 · Work Order

  Sarah Whitfield

  NavigateCheck InCheck OutComplete Job

  →

  

• Job done

  Complete Job.

  Job 2718 · Work Order

  Sarah Whitfield

  NavigateCheck InCheck OutComplete Job

  →

  

Every event is checked against the job itself. A missed webhook costs a minute, not a wrong card.

Test it in ten minutes

1. 1

   Make a test job for yourself

   You as the contact, your own mobile, any address.

   Job 2718 · Work Order

   Sarah Whitfield

   NavigateCheck InCheck OutComplete Job

   Contact: you, your own mobile

   Drawn from ServiceM8’s layout, not a screenshot.

2. 2

   Book it from the job card

   Schedule → a time → tick Send Booking Confirmation → Save. The text arrives in a few minutes.

   go.servicem8.com · Job 2718 · Schedule

   Add Booking

   Date

   Thu 16 Oct

   Time

   09:00 – 11:00

   Staff

   Will

   Send Booking Confirmation

   CancelSave Booking

   Drawn from ServiceM8’s layout, not a screenshot.

3. 3

   Tap the link, type four digits

   You land on Booked in, with the day. Your dashboard has the job, linked.

   

4. 4

   Work the job in the ServiceM8 app

   Check In → On site. Check Out → Paused. Complete → Job done. Set off is your tap on the dashboard.

   Job 2718 · Work Order

   Sarah Whitfield

   NavigateCheck InCheck OutComplete Job

   Drawn from ServiceM8’s layout, not a screenshot.

5. 5

   Watch it happen

   Dashboard → ServiceM8 → Lately. If a stage does not move, that log says why.

   

What it does not do yet

• On my way from ServiceM8’s Navigate.

  Next build, once the connector has run on real jobs.

  Job 2718 · Work Order

  Sarah Whitfield

  NavigateCheck InCheck OutComplete Job

  Next

• Jobs booked before today. Work the moment a customer opens a link, or add them by job number.
• Quotes. The link says “not booked in yet” until the job is a Work Order.